1st Floor, City Hall
201 E 5th St.
PO Box 3003
Gillette, WY 82717
Phone (307) 686-5206
Fax (307) 682-4998
Send an E-mail
*The City of Gillette IVR (Pay by Phone System) will be down on Saturday, May 11th for a phone upgrade. We are sorry for any inconvenience this may cause our customers.*
NOTICE: Email notification of your Utility Bill is now available. Contact Customer Service by email at CUSV@gillettewy.gov or call (307) 686-5206 to set up your account for email notification.
LIEAP (Low Income Energy Assistance Program) is accepting applications from October through February. To receive an application, call (800) 246-4221, or go to the State of Wyoming's LIEAP website.
Need to setup a new utility account?
Customer service representatives assist customers with connecting and disconnecting utility services. Residential and commercial customers needing new service can visit Customer Service at 201 E. 5th Street to complete paperwork. New service connects and disconnects can be scheduled at least one business day in advance.
Customers wishing to disconnect service can do so in person or call the office at (307) 686-5206. Office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m.
Credit Check Fee - $5.00
Residential Deposit - $200.00
Commercial Deposit - $400.00
How to pay your bill!
The City of Gillette offers utility customers several options to pay utility bills:
In person - Visit the City Hall Customer Service office (201 E. 5th Street) from 8:00 a.m. to 5:00 p.m. Monday through Friday to make your payment, and feel free to use our drive-through teller.
By mail - Send your bill by mail to:
City of Gillette Customer Service
P.O. Box 3003
Gillette, WY 82717
Online - Click here to pay your bill online
Pay by Phone - To use the City's pay by phone service call (307) 686-5325. Have your account number and credit card available before you call.
Drop Boxes - The City of Gillette has drop boxes located at Albertsons, Smith's and Dan's Supermarket. Payments are picked up each business day from these locations.
The Customer Service/Meter Reading Division is responsible for reading meters, generating utility bills, mailing utility bills, collecting utility payments, setting up utility services, and maintaining all records associated with your utility account.
The Meter Readers read each electric and water meter each month. They also check for meter tampering and condition of the meter, and they complete the read-in and read-outs if a customer is moving. We are in the process of converting our entire system to radio read meters. These meters are read remotely using either a hand-held unit or a mobile unit that sits in the vehicle. Radio reading meters allows for faster, more accurate meter reading. It is also safer for the meter readers who often encounter dogs and other animals on their routes. By radio reading the electric and water meters, meter personnel only have to enter the customer’s property if a problem is detected by the system, or if the customer requests a re-read.
Customer Service offers a wide variety of services, including budget billing, auto payment from your checking or savings account, providing utility usage histories, payment histories, credit letters, and interim owner agreements for rental properties, rate schedules and conservation information for both water and electricity.
We also have information on our Green Power [PDF] purchase program.
If you have a question concerning your utility service, payment, or meter please contact any of our Customer Service Representatives for assistance.
Our program runs from May to May each year. To qualify you must have been at your current address for 12 or more months. If you have any questions or would like to participate in our budget billing program please contact our office at (307) 686-5206.